Case Studies
Case Studies
Learn how we have helped top Home Service businesses grow with AI call centers
24/7 Call Handing
Instant Reporting
CRM Integrated
Case Studies
Learn how we have helped top Home Service businesses grow with AI call centers
24/7 Call Handing
Instant Reporting
CRM Integrated
Use Case Meeting • 30-minute call
24/7 Call Handing
Instant Reporting
CRM Integrated
Horsepower Brands
How We Helped a Multi-Brand Franchise Achieve 50-55% Conversion Rates with AI Call Center Technology
Company Overview
Company: Horsepower Brands
Industry: Home Services (9 brands)
Contact: Alicia Rowland, Relationship Manager for Call Center Vendor Partners
Website: www.horsepowerbrands.com
The Challenge
Horsepower Brands, managing nine brands within the home service space, faced critical challenges with their traditional live agent call center:
Missed opportunities: With traditional call centers answering only 80% of calls within 20 seconds, every unanswered call represented lost revenue
Inconsistent conversion rates: The live agent call center was delivering conversion rates of just 40-45%, falling short of franchise expectations
Management complexity: Overseeing call center operations across nine separate brands with a live agent team created significant operational overhead
High operational costs: Traditional call center staffing, forecasting, and agent management drove up costs while limiting availability
Limited CRM flexibility: Franchisees were restricted to a single CRM option that didn't necessarily fit their specific business needs
Alicia Rowland, who has over 30 years of experience in the call center industry, knew there had to be a better way to serve their franchisees while maintaining quality customer service.
The Solution
After being introduced to Callvera through a cold email for their outbound program and learning that their CEO was friends with one of Callvera's partners, Horsepower Brands decided to explore AI-powered call center technology.
What Callvera Delivered:
Seamless Implementation
Easy-to-use admin platform that allowed Alicia to onboard multiple locations quickly and efficiently
Full admin access to maintain accounts independently without waiting on vendor support
Ability to make real-time updates and tweaks as needed
Advanced AI Technology
AI agent that answers 99% of incoming calls with no downtime
Natural-sounding conversations that overcome the "robotic" skepticism many had initially
Comprehensive training process with rapid implementation of feedback
Memory retention that eliminates the need for constant retraining (unlike human agents)
Multi-CRM Integration
Unlike their previous vendor that restricted franchisees to one CRM, Callvera enabled each franchisee to work with the CRM that best fit their business model
Seamless integration across multiple platforms
Both Inbound & Outbound Capabilities
Robust inbound call handling with immediate answer rates
Sophisticated outbound calling program (requiring extensive testing but delivering strong results)
The Results
Immediate Impact (First 90 Days)
50-55% conversion rates right out of the gate
Significant improvement over the 40-45% baseline
Long-Term Success (Nearly One Year)
45-55% conversion rates maintained across all brands (depending on brand)
Conversion rates include both inbound and outbound opportunities
Operational Improvements
Dramatic time savings for management through self-service admin access
Always-available service with no sick days, breaks, or scheduling conflicts
Significant cost savings for franchisees by eliminating traditional staffing overhead
Faster implementation cycles with quick feedback integration and updates
Client Satisfaction
Direct feedback from franchisees included one business owner telling his franchisee at a home show: "This has been one of the best AIs I've ever worked with."
Key Takeaways
"When we moved over to Callvera, you guys had made this process so easy to use that I was able to successfully onboard multiple locations very quickly and efficiently."
The partnership between Horsepower Brands and Callvera demonstrates several critical advantages of AI call center technology:
Higher conversion rates: Moving from 40-45% to 50-55% represents millions in additional revenue across nine brands
Operational efficiency: Self-service admin capabilities dramatically reduce management overhead
Cost effectiveness: No forecasting, no sick days, no training cycles—just consistent service
Scalability: Easy to roll out across multiple locations and brands simultaneously
Flexibility: Multi-CRM support allows franchisees to use the tools that work best for their business
Quality assurance: Once trained, the AI retains information and delivers consistent service without the variability of human agents
"It's just been a great partnership that we're really learning and just kind of working together... you guys were able to allow my franchisees to work with a CRM that best benefited their business."
Looking to Transform Your Call Center Operations?
If you're managing a franchise, multi-brand portfolio, or any business with high call volume, AI-powered call center technology can deliver:
Higher conversion rates
Lower operational costs
24/7 availability
Consistent quality
Rapid scalability
Ready to see similar results for your business?
Horsepower Brands
How We Helped a Multi-Brand Franchise Achieve 50-55% Conversion Rates with AI Call Center Technology
Company Overview
Company: Horsepower Brands
Industry: Home Services (9 brands)
Contact: Alicia Rowland, Relationship Manager for Call Center Vendor Partners
Website: www.horsepowerbrands.com
The Challenge
Horsepower Brands, managing nine brands within the home service space, faced critical challenges with their traditional live agent call center:
Missed opportunities: With traditional call centers answering only 80% of calls within 20 seconds, every unanswered call represented lost revenue
Inconsistent conversion rates: The live agent call center was delivering conversion rates of just 40-45%, falling short of franchise expectations
Management complexity: Overseeing call center operations across nine separate brands with a live agent team created significant operational overhead
High operational costs: Traditional call center staffing, forecasting, and agent management drove up costs while limiting availability
Limited CRM flexibility: Franchisees were restricted to a single CRM option that didn't necessarily fit their specific business needs
Alicia Rowland, who has over 30 years of experience in the call center industry, knew there had to be a better way to serve their franchisees while maintaining quality customer service.
The Solution
After being introduced to Callvera through a cold email for their outbound program and learning that their CEO was friends with one of Callvera's partners, Horsepower Brands decided to explore AI-powered call center technology.
What Callvera Delivered:
Seamless Implementation
Easy-to-use admin platform that allowed Alicia to onboard multiple locations quickly and efficiently
Full admin access to maintain accounts independently without waiting on vendor support
Ability to make real-time updates and tweaks as needed
Advanced AI Technology
AI agent that answers 99% of incoming calls with no downtime
Natural-sounding conversations that overcome the "robotic" skepticism many had initially
Comprehensive training process with rapid implementation of feedback
Memory retention that eliminates the need for constant retraining (unlike human agents)
Multi-CRM Integration
Unlike their previous vendor that restricted franchisees to one CRM, Callvera enabled each franchisee to work with the CRM that best fit their business model
Seamless integration across multiple platforms
Both Inbound & Outbound Capabilities
Robust inbound call handling with immediate answer rates
Sophisticated outbound calling program (requiring extensive testing but delivering strong results)
The Results
Immediate Impact (First 90 Days)
50-55% conversion rates right out of the gate
Significant improvement over the 40-45% baseline
Long-Term Success (Nearly One Year)
45-55% conversion rates maintained across all brands (depending on brand)
Conversion rates include both inbound and outbound opportunities
Operational Improvements
Dramatic time savings for management through self-service admin access
Always-available service with no sick days, breaks, or scheduling conflicts
Significant cost savings for franchisees by eliminating traditional staffing overhead
Faster implementation cycles with quick feedback integration and updates
Client Satisfaction
Direct feedback from franchisees included one business owner telling his franchisee at a home show: "This has been one of the best AIs I've ever worked with."
Key Takeaways
"When we moved over to Callvera, you guys had made this process so easy to use that I was able to successfully onboard multiple locations very quickly and efficiently."
The partnership between Horsepower Brands and Callvera demonstrates several critical advantages of AI call center technology:
Higher conversion rates: Moving from 40-45% to 50-55% represents millions in additional revenue across nine brands
Operational efficiency: Self-service admin capabilities dramatically reduce management overhead
Cost effectiveness: No forecasting, no sick days, no training cycles—just consistent service
Scalability: Easy to roll out across multiple locations and brands simultaneously
Flexibility: Multi-CRM support allows franchisees to use the tools that work best for their business
Quality assurance: Once trained, the AI retains information and delivers consistent service without the variability of human agents
"It's just been a great partnership that we're really learning and just kind of working together... you guys were able to allow my franchisees to work with a CRM that best benefited their business."
Looking to Transform Your Call Center Operations?
If you're managing a franchise, multi-brand portfolio, or any business with high call volume, AI-powered call center technology can deliver:
Higher conversion rates
Lower operational costs
24/7 availability
Consistent quality
Rapid scalability
Ready to see similar results for your business?
What our clients say.
What our clients say.
The Callvera team has done a fabulous job. Stefan, our point of contact and Head of Client Success, was always available to connect and discuss ways to make the team even more effective. We found a 10x increase in our paid leads as a result of the Callvera team.
Michael Ratushny
Owner, Mighty Dog Roofing
Routine tasks were a time sink. Flowline’s automation cut errors and ramped up productivity instantly.
Marcus, Operations Manager
Owner, Mighty Dog Roofing
The Callvera team has done a fabulous job. Stefan, our point of contact and Head of Client Success, was always available to connect and discuss ways to make the team even more effective. We found a 10x increase in our paid leads as a result of the Callvera team.
Michael Ratushny
Owner, Mighty Dog Roofing
Routine tasks were a time sink. Flowline’s automation cut errors and ramped up productivity instantly.
Marcus, Operations Manager
Owner, Mighty Dog Roofing
The Callvera team has done a fabulous job. Stefan, our point of contact and Head of Client Success, was always available to connect and discuss ways to make the team even more effective. We found a 10x increase in our paid leads as a result of the Callvera team.
Michael Ratushny
Owner, Mighty Dog Roofing
Routine tasks were a time sink. Flowline’s automation cut errors and ramped up productivity instantly.
Marcus, Operations Manager
Owner, Mighty Dog Roofing
24/7 Service with your Best Rep
24/7 Service with your Best Rep
24/7 Service with your Best Rep
Your appointments are converting better than Google and Angie's!
Laurie Bernard
Franchise Co-Owner
I want to put in my recommendation for Callvera, we started to use them a few month ago and it has been nothing but upsides for us since we started! We even had to pause it because we were getting so many appointments and needed to catch up
Wade Huntsman
Franchise Owner
We have been working with Callvera for several months, and our experience has been seamless. The leads have been great. Stefan, David, and Jay have been excellent to work with - always very responsive. Everything has been running very smoothly, and it’s a highly customized service.
Michael Greenstein
Franchise Owner
Your appointments are converting better than Google and Angie's!
Laurie Bernard
Franchise Co-Owner
I want to put in my recommendation for Callvera, we started to use them a few month ago and it has been nothing but upsides for us since we started! We even had to pause it because we were getting so many appointments and needed to catch up
Wade Huntsman
Franchise Owner
We have been working with Callvera for several months, and our experience has been seamless. The leads have been great. Stefan, David, and Jay have been excellent to work with - always very responsive. Everything has been running very smoothly, and it’s a highly customized service.
Michael Greenstein
Franchise Owner
We got onboarded a month ago and was able to run 21 appointments, which is more than I expected, we generated from that $22.000 in sales!
Jason Falco
Franchise owner
We’ve cut back on paid Google and eliminated Meta for right now. Callvera continues to be our solid source of leads.
John Baldwin
Franchise Owner
We closed a deal worth $11,000 from Callvera just 2.5 weeks after launching our campaign!
Michelle Haney
Marketing Manager
I closed our first appointment we got from Callvera for $9.500 in the first month, great results so far!
Mike Gates
Business Owner
The clients from Callvera have been great. We’ve been able to specify exactly what we wanted. If we’ve had any issues or concerns, they’ve been very quick to respond. We’ve already received a ton of leads, and the quality has been excellent. So far, it’s been a great experience working with Pipeline Generator!
Jessie Foley
Marketing Director
We got onboarded a month ago and was able to run 21 appointments, which is more than I expected, we generated from that $22.000 in sales!
Jason Falco
Franchise owner
We’ve cut back on paid Google and eliminated Meta for right now. Callvera continues to be our solid source of leads.
John Baldwin
Franchise Owner
We closed a deal worth $11,000 from Callvera just 2.5 weeks after launching our campaign!
Michelle Haney
Marketing Manager
I closed our first appointment we got from Callvera for $9.500 in the first month, great results so far!
Mike Gates
Business Owner
The clients from Callvera have been great. We’ve been able to specify exactly what we wanted. If we’ve had any issues or concerns, they’ve been very quick to respond. We’ve already received a ton of leads, and the quality has been excellent. So far, it’s been a great experience working with Pipeline Generator!
Jessie Foley
Marketing Director
Your appointments are converting better than Google and Angie's!
Laurie Bernard
Franchise Co-Owner
The clients from Callvera have been great. We’ve been able to specify exactly what we wanted. If we’ve had any issues or concerns, they’ve been very quick to respond. We’ve already received a ton of leads, and the quality has been excellent. So far, it’s been a great experience working with Pipeline Generator!
Jessie Foley
Marketing Director
We sold two jobs in the first month totaling $7,402. Really happy with our first month with Callvera!
Brandi Wheaton
Content Creator
We’ve cut back on paid Google and eliminated Meta for right now. Callvera continues to be our solid source of leads.
John Baldwin
Franchise Owner
Very happy with the results after just 1 month with Callvera—I’ll definitely continue using them as a partner!
Jose Ortiz
Painting Owner
I want to put in my recommendation for Callvera, we started to use them a few month ago and it has been nothing but upsides for us since we started! We even had to pause it because we were getting so many appointments and needed to catch up
Wade Huntsman
Franchise Owner
We got onboarded a month ago and was able to run 21 appointments, which is more than I expected, we generated from that $22.000 in sales!
Jason Falco
Franchise owner
Closed a $7.200 deal in the first month!
Ben Fogler
Franchise Owner
Callvera did exactly what they promised - they generated quality leads. I’d be happy to speak with any owners about the service. It was a great experience; the only challenge was how busy things got on my end!
Chad Bobe
Franchise Owner
We closed a deal worth $11,000 from Callvera just 2.5 weeks after launching our campaign!
Michelle Haney
Marketing Manager
Dan and Sarah signed the agreement for a $19,900 roof replacement. We’re very happy with our results so far!
Jim Larsen
Franchise Owner
I’ve been working with Callvera for 2 months now, and the experience has been extremely positive—it’s been fantastic. Working with my Client Success Manager, Stefan, has been a seamless experience. We’ve had 55 appointments booked, and our investment has already paid for itself multiple times!
Andrew Russ
Franchise Owner
I closed our first appointment we got from Callvera for $9.500 in the first month, great results so far!
Mike Gates
Business Owner
Closed our first deal after only 2 weeks!
Lizbeth Espinoza
Franchise Owner
We closed deals totaling $23,456 within the first month with Callvera and 1 closed on the spot!
Jordan Fowler
Franchise Owner
We have been working with Callvera for several months, and our experience has been seamless. The leads have been great. Stefan, David, and Jay have been excellent to work with - always very responsive. Everything has been running very smoothly, and it’s a highly customized service.
Michael Greenstein
Franchise Owner
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Trusted by Top Franchise Professionals
Trusted by Top Franchise Professionals
Jim & Erin Larsen
Owners of Mighty Dog Roofing
"I like being a freelancer because you get to work on diverse projects. It’s learning about different subjects that I really enjoy."
John Baldwin
Owner of That 1 Painter
“What inspired me to go freelance really was wanting to move nimbly and quickly without boundaries.”
Wade Huntsman
Owner of Groovy Hues Painting
“I think the amazing thing about being freelance is all the amazing people you get to meet and the flexibility you have.”
Jim & Erin Larsen
Owners Mighty Dog Roofing
"I like being a freelancer because you get to work on diverse projects. It’s learning about different subjects that I really enjoy."
Jim & Erin Larsen
Owners Mighty Dog Roofing
"I like being a freelancer because you get to work on diverse projects. It’s learning about different subjects that I really enjoy."
John Baldwin
Owner That 1 Painter
“What inspired me to go freelance really was wanting to move nimbly and quickly without boundaries.”
John Baldwin
Owner That 1 Painter
“What inspired me to go freelance really was wanting to move nimbly and quickly without boundaries.”
Wade Hunstman
Owner Groovy Hues Painting
“I think the amazing thing about being freelance is all the amazing people you get to meet and the flexibility you have.”
Wade Hunstman
Owner Groovy Hues Painting
“I think the amazing thing about being freelance is all the amazing people you get to meet and the flexibility you have.”
Frequently Asked
Frquently Asked
Frequently Asked
How does it sound?
With over 7+ figures closed from call center generated leads, we've found the balance of professionalism and speed to conversion. Talk to our team to listen to what yours could sound like!
How does it sound?
With over 7+ figures closed from call center generated leads, we've found the balance of professionalism and speed to conversion. Talk to our team to listen to what yours could sound like!
Can I integrate my existing home service tools?
Absolutely. Callvera supports a wide range of integrations to connect with your favorite apps and systems effortlessly.
Can I integrate my existing home service tools?
Absolutely. Callvera supports a wide range of integrations to connect with your favorite apps and systems effortlessly.
How quickly can I see results?
After setup results should essentially be instant. Our system simply needs to be integrated and from there is completely hands off.
How quickly can I see results?
After setup results should essentially be instant. Our system simply needs to be integrated and from there is completely hands off.
Do you offer customer support?
Yes, we provide always-on, expert support to guide you through setup and answer any questions along the way.
Do you offer customer support?
Yes, we provide always-on, expert support to guide you through setup and answer any questions along the way.
Who is Callvera and what makes us qualified?
Callvera has been in the industry for 7+ years, and works with every type of home service business you can imagine. Our co-founder Cole, has been featured on the Bigger Pockets podcast (Biggest Real Estate Podcast on Earth), as well Yahoo Finance, and has also built call centers in over 6 countries for over 80+ business owners.
Who is Callvera and what makes us qualified?
Pipeline Generator has been in the industry for 7+ years, and works with every type of home service business you can imagine. Our co-founder Cole, has been featured on the Bigger Pockets podcast (Biggest Real Estate Podcast on Earth), as well Yahoo Finance, and has also built call centers in over 6 countries for over 80+ business owners.