Policy Details
Entity: Pipeline Generator AI LLC d/b/a Callvera AI, 30 N Gould St, Sheridan, Wyoming 82801
1. Scope and Application
This Billing Policy ("Policy") governs all fees, charges, invoicing, payment terms, and pricing arrangements between Pipeline Generator AI LLC, operating as Callvera AI ("Callvera," "we," "us," or "our"), and any client, customer, or account holder ("Client," "you," or "your") who accesses or uses Callvera's AI-powered voice, SMS, and email automation services (collectively, the "Services"). This Policy is incorporated by reference into, and forms part of, the Master Services Agreement (the "MSA"), any applicable Order Form, Statement of Work ("SOW"), or Special Pricing Addendum executed between the parties. In the event of a conflict between this Policy and a fully executed Order Form or Special Pricing Addendum, the terms of that Order Form or Special Pricing Addendum shall control to the extent of the conflict.
2. Definitions
Billing Period
Means the recurring interval (monthly, quarterly, or annual, as specified on the Order Form) for which fees accrue and are invoiced.
Committed Term
Means any fixed contractual duration set forth in an Order Form or Special Pricing Addendum during which pricing is expressly fixed or rate-protected.
Fees
Means all amounts payable by Client for the Services, including recurring subscription fees, usage-based charges, per-booking or per-completed-job charges, per-call or per-minute charges, overage charges, one-time setup or onboarding fees, and any pass-through costs.
Pass-Through Costs
Means third-party charges incurred by Callvera in delivering the Services, including but not limited to telecommunications carrier fees (e.g., Twilio), voice synthesis and model inference costs (e.g., ElevenLabs, Retell), messaging fees, A2P 10DLC registration and campaign fees, carrier surcharges, and regulatory fees.
Usage-Based Charges
Means Fees calculated by reference to actual consumption, including call minutes, message volume, completed bookings, or completed jobs.
3. Fees and Charges
3.1 Fee Structure
Client shall pay all Fees set forth in the applicable Order Form. Fees may include any combination of (a) fixed recurring subscription fees, (b) Usage-Based Charges, (c) Pass-Through Costs, and (d) one-time fees for implementation, onboarding, custom development, or professional services.
3.2 Usage-Based Charges
Where the Services are priced on a usage basis (including per-booking, per-completed-job, per-call, or per-minute models), charges accrue based on Callvera's system-of-record measurement of actual usage. Callvera's usage records shall be presumptively correct absent manifest error, and Client bears the burden of demonstrating any billing discrepancy within the dispute window set forth in Section 8.
3.3 Minimum Commitments
Where an Order Form specifies a minimum monthly commitment, minimum spend, or minimum volume, Client shall be charged the greater of (a) actual usage or (b) the applicable minimum, regardless of whether Client's actual consumption reaches the committed threshold.
3.4 Pass-Through Costs
Client acknowledges that a material portion of the cost of delivering the Services consists of Pass-Through Costs charged by third-party vendors, and that such costs are subject to change outside Callvera's control. Callvera reserves the right to pass through increases in Pass-Through Costs to Client, in whole or in part, upon notice, and such adjustments shall not be subject to any price-lock or rate-protection provision unless expressly stated otherwise in an Order Form or Special Pricing Addendum.
4. Invoicing
4.1 Invoice Issuance
Callvera shall issue invoices on a recurring basis in accordance with the Billing Period specified on the Order Form. Recurring subscription fees are invoiced in advance; Usage-Based Charges and Pass-Through Costs are invoiced in arrears based on the prior Billing Period's consumption.
4.2 Invoice Delivery
Invoices shall be delivered electronically to the billing contact designated by Client. Client is responsible for maintaining an accurate and current billing contact and payment method.
4.3 Invoice Content
Each invoice shall itemize recurring fees, Usage-Based Charges, Pass-Through Costs, applicable taxes, and any credits or adjustments applied.
5. Payment Terms
5.1 Payment Due
Unless otherwise specified on the Order Form, all invoices are due and payable Net 15 from the invoice date.
5.2 Payment Method
Client shall maintain a valid payment method on file. Where Client has authorized automatic payment, Callvera may charge the designated method on or after the invoice due date.
5.3 Taxes
All Fees are exclusive of applicable sales, use, VAT, GST, and other taxes. Client is responsible for all such taxes except for taxes based on Callvera's net income.
5.4 Currency
All Fees are denominated and payable in United States Dollars (USD) unless otherwise specified on the Order Form.
6. Late Payment and Suspension
6.1 Late Interest
Any amount not paid when due shall accrue interest at the rate of one and one-half percent (1.5%) per month (or the maximum rate permitted by applicable law, if lower) from the due date until paid in full.
6.2 Collection Costs
Client shall reimburse Callvera for all reasonable costs of collection, including attorneys' fees and collection agency fees.
6.3 Suspension
Callvera may suspend the Services, in whole or in part, upon ten (10) days' written notice of a past-due balance that remains unpaid. Suspension does not relieve Client of its obligation to pay accrued Fees. Reactivation may be conditioned on payment in full and a reactivation fee.
7. Price Changes
7.1 General Right to Adjust Pricing
Callvera reserves the right, in its sole discretion, to modify, increase, or otherwise adjust its Fees, rates, and pricing at any time. Callvera shall provide Client with no less than thirty (30) days' prior written notice of any increase to recurring subscription fees or standard published rates. Any such price change shall take effect at the start of the Billing Period following expiration of the notice period. Client's continued use of the Services after the effective date of a price change constitutes acceptance of the adjusted Fees.
7.2 Exception for Rate-Protected Committed Terms
The right set forth in Section 7.1 shall not apply to Fees that are expressly fixed or rate-protected for a defined Committed Term under a fully executed Order Form or Special Pricing Addendum. Where a Client has secured a locked rate for a Committed Term, the locked Fees shall remain in effect for the duration of that Committed Term, and Section 7.1 shall apply only (a) upon expiration or renewal of the Committed Term, or (b) as otherwise expressly permitted within the Order Form or Special Pricing Addendum itself. For the avoidance of doubt, Pass-Through Cost adjustments under Section 3.4 are not subject to this exception unless the Order Form or Special Pricing Addendum expressly states that Pass-Through Costs are locked.
7.3 Renewal Pricing
Upon expiration of any Committed Term, the Services shall renew at Callvera's then-current standard rates unless the parties execute a new Order Form or the applicable Order Form specifies renewal pricing.
8. Billing Disputes
8.1 Dispute Window
Client must notify Callvera in writing of any disputed charge within fifteen (15) days of the invoice date. Failure to dispute within this window constitutes acceptance of the invoice as accurate.
8.2 Undisputed Amounts
Client shall pay all undisputed amounts by the due date notwithstanding any dispute as to other line items.
8.3 Good-Faith Resolution
The parties shall work in good faith to resolve any disputed charge promptly. Resolved adjustments shall be reflected as a credit or debit on a subsequent invoice.
9. Refunds and Credits
9.1 General Policy
Except as expressly provided in the MSA or applicable Order Form, all Fees are non-refundable, and payments are non-cancelable once an invoice is issued.
9.2 Service Credits
Where the MSA or a service-level addendum provides for service credits, such credits shall be Client's sole and exclusive remedy for the applicable service failure and shall be applied against future invoices rather than refunded in cash.
10. Changes to This Policy
Callvera may update this Policy from time to time. Material changes will be communicated with no less than thirty (30) days' notice. Changes to pricing remain governed by Section 7, including the Committed Term exception in Section 7.2.